Email hello@larkenterprisesllc.com. A person reads it, usually within two working days.
The same tips are in the app under Settings (the gear on the stable screen) > How to play.
Coins cannot be bought and cannot be cashed out. They are play coins, earned by racing. Betting in Barnyard Derby is a game with play coins only: no real money, and no prizes.
You can hold 2 training sessions at a time (3 with the Stable Pass). When you use one, a clock starts, and one session refills every 2 hours of real time until you are full again.
A Golden Carrot lets you train right now without a session or coins. Its drill is always a Perfect, at double the gain. You can get Golden Carrots by watching an optional ad on the training screen, from the Season Pass reward track, or in packs from the Shop. Golden Carrots are used up when you spend them.
A season lasts four weeks and has 30 levels. You earn season XP by racing, training, finishing goals and claiming daily gifts. Everyone gets the free reward track. The Season Pass is a one-time purchase that unlocks the premium track for that season, with extra hats and Golden Carrots. Each new season has its own pass.
On a new phone, or after reinstalling, open the Shop and tap Restore purchases. Everything you bought once (Season Passes, the Stable Pass, Remove Ads, rare animals and the Hat Bundle) comes back, as long as you are signed in to the same Apple Account. Golden Carrots are used up as you spend them, so they cannot be restored.
Apple handles every payment, so refunds go through Apple at reportaproblem.apple.com.
Joining is optional. Open the leaderboard from the stable screen and pick a nickname (3 to 14 letters, numbers or underscores). There are two boards: coins won this week, and Cups won all time. Weeks start on Monday at midnight UTC.
Your game is saved only on your device, with no account, so deleting the app or moving to a new phone starts fresh. Purchases can be restored from Shop > Restore purchases.
Tap Shop > Restore purchases. Remove Ads switches off the ads between races. Ads you choose to watch for a reward, such as a free Golden Carrot, are still offered.
Yes. Open the Settings app on your iPhone or iPad, then Privacy & Security > Tracking, and switch Barnyard Derby on or off. The game plays the same either way. Our privacy policy explains what each choice means.
Leave the board in Settings to delete your leaderboard record, then delete the app to remove everything stored on your device. For anything else, email us.